EMV Chargeback Best Practices Webinar – September 7th
The U.S. Payments Forum has announced an upcoming webinar on September 7th at 2:00 EDT that can be used as a valuable resource.
“The fact that the U.S. is not 100 percent chip-enabled has brought up many questions about new chargeback reason codes, when to charge back, if a chargeback is valid, and how to mitigate invalid chargebacks,” said Randy Vanderhoof, director of the U.S. Payments Forum. “This webinar will provide education and guidance on best practices on how to best handle chargebacks in an EMV environment.”
The webinar will focus on the appropriate treatment and mitigation of both counterfeit and lost/stolen chip liability shift chargebacks occurring after the fraud liability shift and will discuss the following topics:
- Issuer best practices for authorization and managing disputes
- Merchant best practices for obtaining an authorization response and avoiding chargebacks – both for merchants who are chip-enabled and those who are not yet chip-enabled
- Merchant and acquirer best practices for disputing and mitigating chargebacks
The webinar is free to the public with registration available at: https://attendee.gotowebinar.com/register/1138028996101680643.
