Version 10.10E patch released for Shell
Important for your customers to get this version for Mobile payment roll out.
Modifications and fixes to this version are the following:
- CRIND authorization timeout reduction – W&M requirement (Reduction to outside sales authorization to 120 seconds or less)
- Embeds Security QF5 to reduce overall system slowdown due to 3rd party application
- Reduces the need for multiple deployments (existing sites)
- Enables ability for new systems to ship from GVR with the appropriate fix
- CRIND Reset button (allows sites to recover from CRIND lockups)
- Updated ODBC data service driver for POS. The updated driver has led to a noticeable reduction in POS performance related issues.
- Hotfix installation in the background + MS Hotfixes up to January 2017
- Fixes to address errors reported by Shell customers when doing store close/reporting reconciliation
Deployment Opportunities
For Gilbarco systems, we encourage you to take advantage of Gilbarco Veeder-Root’s new offer of remote installation services to customers connected via Gilbarco Deployment Service (GDS) for the new Passport Software Service Pack Version 10.10E. The offer will help expedite the process and ensure your site will be ready for Mobile Payment.
Gilbarco is pleased to offer remote installation services to customers connected via Gilbarco Deployment Service (GDS) for the new Passport Software Service Pack Version 10.10E. As part of this service, Gilbarco will provide the following services:
- Coordinate site list(s) with your authorized representative
- Align the schedule of site installation(s) with your authorized representative
- Confirm remote access via GDS
- Push and stage the new Service Pack on your Passport System
- Advise the site that the software is staged and that a prompt will appear to trigger the upgrade at store close
- Follow up, via remote access, the following day to confirm the installation of the Service Pack was successful
- If any issues were encountered during, or following, installation, the Gilbarco Help Desk will be available for support and to escalate if necessary
- Provide an updated site list indicating sites complete and remaining
Questions about Quick Chip and Passport
With all the information around EMV, you may have some customers who are asking about the QuickChip implementation for indoor transactions. We are currently working to test with several networks for support for this functionality inside the store with Version 11.02 (Release 2) for First Data, Heartland Payment Systems-Dallas, WorldPay, and NBS. We will implement with Chevron in 11.02 (Release 3). We have not fully scoped any outdoor efforts for QuickChip, but if you want to learn more about this technology, please refer to the following Visa website: https://www.visa.com/chip/merchants/grow-your-business/payment-technologies/credit-card-chip/docs/quick-chip-guide.pdf.
