Important Notice – Passport Sites Running v11.01C MP1 Software

Gilbarco will periodically release software updates to:

• Improve product performance
• Add new functionality
• Add security or regulatory functionality
• Correct known issues
• Update Microsoft Hot Fixes

For optimum system performance, we strongly recommend that Retailers upgrade their Passport POS system whenever new software becomes available for their particular Network Application.

Regarding Passport sites running the original v11.01C MP1 software (released May 2016), we have since released an important update to resolve a card brand/non-compliance issue that may result in a VISA or MasterCard non-compliance fee for Retailers.

Please notify your technicians and Retailers to ensure that Passport v11.01 MP1 systems upgrade to the latest released version of the software for their particular network application.

• HPS-D Retailers (CITGO, Marathon & Phillips 66):  request latest software version from the Gilbarco Help Desk
• FDC Retailers (Generic, Valero, Gulf, Sinclair, Clark – excludes Sunoco):  request latest software version from the Gilbarco Help Desk
• Sunoco Retailers – We are working with Sunoco to release an updated software version.  Contact the Gilbarco Help Desk to obtain software availability information.

Only sites running v11.01C “MP1” need to perform this important upgrade.  Retailers can follow the steps below to identify their Passport POS software version number.

From the Cashier screen, select More, Stats. The Passport version line will show Server version number / Maintenance Pack / Brand or Network.

Example software version format:     11.01.xx.01C   (MP1)   Brand or Network Name

(Any system showing 11.01.xx.01C  MP1 should upgrade immediately to avoid card-brand non-compliance fees.)

Retailers with a current software maintenance agreement (PSO) are eligible for a complimentary software upgrade by contacting the Gilbarco Help Desk at 800-800-7498.  If the Passport POS system shows v11.01C  MP1, please instruct the Retailer to contact the Gilbarco Help Desk to obtain the appropriate software update.