ERP UPDATE: Interim WOW Tool & Deal Lookup

ORDER MANAGEMENT QUICK REFERENCE GUIDE

Use this set of instructions to help guide you through the new Order Management process.

INTERIM WOW TOOL & DEAL LOOKUP

Log on

1. Access Extranet from our website www.gilbarco.com ①
   
2. Log on and select Order Entry from menu ②.
   
3. Identify End Customer Account for this purchase order ③.
   

Complete a Configured Order

1. Complete the configuration process in WOW as before.
2. Any options not available to select will need to be highlighted/described in the notes section.
3. You can apply approved Deviation Numbers and active Promo Codes ④.
   
   1. If approved prior to December 30, 2017, enter in WOW.
   2. If after December 30, 2017, enter in notes.
4. End Customer Information should be populated in the Customer info section. If not, please provide End Customer Account information in the notes.
5. An Order Confirmation PDF will still be generated.

Complete a Quote/Request Special Pricing

1. To begin a quote, select Order Quote from the Extranet Menu ①.
   
2. Request Special Pricing as before.
   1. Configure items on quote
   2. Select Request Special Price button on order summary page ②.
      
   3. Complete the forms with all applicable information.
      NOTE: Approval times for deviations are longer than usual during the system transition period. See DOW section below for more information on determining the status of your deal request.

Work with your CSR

1. As before, your CSR will contact you with any clarification questions about your order. The faster you return information to them, the faster your order will be processed and made available for production.

DEAL ORDER WORKFLOW

1. Deal Dashboard is accessed from the 2 blue buttons on your Extranet Home Page ③.
   
2. For Deals submitted and approved prior to January 1st, 2018, read-only details are available by pressing the Deal History button.
3. For Deals submitted and approved, from WOW, after January 1st, 2018, read-only details are available by pressing the AX Deals History button. These deal numbers can be applied to orders entered in WOW now.
4. If the Deal is not listed, then it has not been approved. You cannot see Pending deals at this time.

Accept Confirmation

1. A PDF of your order summary will be available to email/save/review before submitting your order ①.
   
2. You will ALWAYS be asked to confirm the accuracy of your configured order, by email, before the order is released for production.
   • Order Confirmation will be attached to the email ②.
     
   • Review this document. To prevent delays in delivery and costly errors, please make this step a priority.
   • Use the links in the email to either Approve or Reject this document.
   • If you click Reject, your CSR will receive notification and will contact you to resolve any issues with the order.
   • You must Approve a confirmation email before your configured items will be released to production.